Refund Policy

Last updated: October 26, 2026

1. Scope

This policy covers paid, one-time digital downloads offered by AI Free Gens and purchased through an authorized checkout, including the Release Evidence Kit when available for purchase. Our free online tools do not require payment. Separately hosted services or future subscriptions may have additional product-specific terms, which will be shown before purchase.

2. Delivery and support

Eligible digital products are delivered electronically after successful payment, normally through Creem's customer portal or the download method stated at checkout. If the file is missing, corrupted, inaccessible, or substantially different from its description, please contact us so we can investigate and, when possible, restore access or provide a working copy.

3. When to request a refund

Please contact us as soon as possible, preferably within 14 days of purchase, if you encounter any of the following:

• The purchased file was not delivered or remains inaccessible after reasonable assistance.
• The downloaded file is defective, corrupted, or cannot be used as described and we cannot remedy the problem.
• The product was materially misdescribed or the wrong product was supplied.
• You were charged more than once for the same purchase, or the charge was made in error.

We also review other refund requests fairly on a case-by-case basis, subject to Creem's payment procedures and applicable law. The suggested 14-day contact period does not limit any non-excludable statutory remedies or rights.

4. Change-of-mind requests and consumer rights

Because digital download access may be provided immediately after payment, change-of-mind refunds are not always available once delivery has started, where permitted by law. We do not exclude or limit mandatory consumer protections.

For eligible European Union consumers, a statutory withdrawal period may apply. Under Creem's buyer terms, the withdrawal right for certain immediately delivered digital content may be lost where the buyer has given the required prior express consent and acknowledgement. Any applicable exceptions, rights, and remedies are determined by the checkout terms and the law, not by a blanket "no refunds" statement on this site.

5. How to request a refund

1. Email [email protected] from the email used at checkout.
2. Include the Creem order number, product name, purchase date, and a short explanation of the issue. If helpful, include a screenshot without passwords, card details, or other sensitive information.
3. We will review the request and may ask for relevant troubleshooting details. Eligible refunds for Creem transactions are requested and processed through Creem, not by direct bank transfer from AI Free Gens.

If you cannot resolve the matter with us, you may contact Creem through its customer portal or the support channels provided on your purchase receipt. See Creem's Buyer Terms.

6. Refund processing

Creem acts as merchant of record for transactions it processes. Creem handles approved refunds and payment disputes through its own systems, usually returning eligible funds through the original payment method. Actual processing time and any currency conversion depend on Creem and the payment provider; we cannot guarantee an exact bank posting date. Where a refund is granted, the rights to continue using that paid copy may end under the applicable product license and law.

7. Contact

Questions about a purchase, delivery, or this policy: [email protected].

This policy supplements applicable checkout disclosures and mandatory consumer rights. It does not override Creem's buyer terms or applicable law.